Drake Hardware and Software IT Outsourcing provides a single point of contact for all technology service incidents and requests, helping to minimize the cost of downtime to your business.
We can supplement your existing in-house team or we can run your service desk for you, on or off site. As your business develops and scales, our service agreements evolve with you to ensure constant and consistent alignment.
Our support teams are all highly-trained IT professionals, able to adapt to new processes and cultures, facilitating a true business-to-business partnership. They follow strict response and resolution SLAs which we define with you as part of the initial contract to match your business needs.
What does IT outsourcing really mean?
How does it works, does it adds value, and where does it affect your day-to-day basis in your business? Drake Hardware & Software believes in keeping things simple. We’re focused on the needs of businesses that want the freedom to flex strategically without the constraints of IT.
To deliver this, we provide completely flexible outsourcing to our customers – no gimmicks, no packages. We don’t dictate. Every business is different. Whatever stage your business is at, outsourcing is the way we cut through the complexity of IT and make it simple.
By listening first, advising second, we deliver services shaped carefully around your ever-changing business ambitions. We work to your comfort levels; we can take responsibility for some, or all, of your business IT, and deliver an IT strategy that flexes at your own pace. We deliver our services however, whenever, at whatever level feels right for you – on-site, off-site, with your team or without them.
With the peace of mind that comes with using our services, you can get your focus back on the big picture and work better and faster to achieve it.